We build and support our own Shopify apps — AI Search Pro and File Upload Pro. This page explains how to get help.
Contact support
Email [email protected] from the email address on your Shopify store, or use the support link inside the app’s admin page. We reply within one business day, and issues that block checkout or search on a live store are prioritised.
Please include:
- your store’s
.myshopify.comdomain; - the app and what you expected to happen;
- a page URL or screenshot showing the problem;
- when it started and whether anything changed (theme update, new app).
Installation and setup
Each app installs from the Shopify App Store in a few clicks and includes setup guidance in its admin page. For theme-embedded features (the search bar, the upload block), the app uses Shopify theme app extensions — enable them from your theme editor without editing code. If your theme needs custom placement, ask us; we help with that at no charge for active subscribers.
Billing
Subscriptions are billed through Shopify’s app billing on your Shopify invoice. Free plans and trials are shown on each app’s pricing section. Uninstalling ends the subscription at the end of the current billing period. See the Refund Policy for refunds.
Data and uninstalling
Our apps store only the data required for their features — for example, product index data for search or file references for uploads — as described on each app’s privacy page: AI Search Pro privacy and File Upload Pro privacy. When you uninstall, Shopify notifies us and store data is deleted within 48 hours, in line with Shopify’s mandatory compliance webhooks.
Feature requests
We add features that merchants ask for. Email us with the use case; we reply with whether and when it is planned.