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AI & Automation

Support that answers in minutes and knows when to ask a human.

We connect an AI layer to your help desk, inbox, chat and order data. It classifies each request, answers what it can from your policies and systems, drafts the rest for approval, and escalates anything sensitive — so first replies are fast and nothing wrong goes out.

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At a glance

Starting price
from $3,000
Typical timeline
3–6 weeks
Always included
Written scope, runbook, handover, 30 days of fixes

Platforms & tools

  • Gorgias
  • Zendesk
  • Freshdesk
  • Tawk.to
  • Gmail
  • WhatsApp
  • Shopify
  • Claude
  • OpenAI

If this sounds familiar

  • “Where is my order?” and policy questions bury the tickets that need a person.
  • Response times stretch over evenings, weekends and launches.
  • Generic chatbots give confident wrong answers and damage trust.
  • Support knowledge lives in people’s heads, not in a system.

What changes

  • Routine questions resolved instantly with real order and policy data.
  • Complex tickets pre-drafted with context, approved by your team.
  • Consistent answers across email, chat and social DMs.
  • A living knowledge base that improves from every corrected reply.

What's included

AI Customer Support, in practice.

  • 01

    Ticket triage and routing

    Intent, urgency and sentiment detected; tickets tagged and routed automatically.

  • 02

    Grounded auto-replies

    Answers built from your policies, help centre and live order status — with citations.

  • 03

    Draft-for-approval

    Replies for complex cases drafted with full context, one click to send.

  • 04

    Chat and messaging

    Website chat, WhatsApp and social DMs handled from one queue.

  • 05

    Knowledge base maintenance

    Gaps detected from unanswered questions; articles drafted for review.

Grounded answers, or no answer

Every reply the system writes is built from sources you have approved and from live data — the order status, the policy, the help article — and each answer shows where it came from. If the answer is not in the sources, the AI does not improvise; it drafts a reply for a person and flags the knowledge gap.

Rolling out safely

Week one is observation: the system classifies and drafts, and your team sends. The weekly quality report shows accuracy per category. Auto-send is enabled one category at a time — order status first, returns policy next — and anything involving money or a frustrated customer stays with people.

Beyond email

The same engine answers website chat, WhatsApp and social messages from a single queue, so a shopper gets the same correct answer no matter where they ask.

How it works

Six steps, one team, measured on outcomes.

Typical timeline: 3–6 weeks. Progress lands in your channel every week.

  1. 01

    Discover

    A 30-minute review of your stack, your numbers and what is manual today. You get a written scope — not a pitch.

  2. 02

    Architect

    Systems designed before code: data flow, integrations, where the human gates sit, and what we will measure.

  3. 03

    Build

    Short sprints in your repositories and accounts. Typed, versioned, reviewable — progress lands in your channel.

  4. 04

    Test

    Shadow runs, edge cases and load. Every pipeline proves itself against real data before cutover.

  5. 05

    Launch

    Deployed behind CI with monitoring on. A runbook and a recorded handover ship with it.

  6. 06

    Improve

    30 days of fixes included, then an optional retainer — one prioritised queue across every service.

See the full process

Pricing

AI Automation & Systems — starting prices.

Honest ranges from past work. You receive a written scope and a fixed quote before anything begins, and it does not change unless the scope does.

All pricing

Small workflow

$1,500 – $3,000

One trigger, one pipeline, one output — for example enquiry → CRM → follow-up.

  • Scoping call and a written spec
  • Built on your n8n, or ours
  • Error alerts and a run log
  • 30 days of fixes included
Get a quote
Most chosen

Full automation system

$5,000 – $15,000+

Several connected pipelines with human approval gates and reporting.

  • Architecture and data-flow diagram
  • 3–6 pipelines across CRM, email, content and operations
  • Approval gates in Slack, WhatsApp or email
  • Dashboard and weekly digest
  • Runbook and recorded handover
Get a quote

Advanced AI systems

$15,000 – $40,000+

Agents that act inside your tools, voice AI, or models tuned on your own data.

  • Agent design with tool access and guardrails
  • Voice or calling AI with CRM logging
  • Evaluation set and monitoring
  • Ongoing tuning under a retainer
Get a quote

Ready-made

Products that pair with this service.

Built by us, run for you — the productised version of the same engineering.

AI Search Pro

On the Shopify App Store

Natural-language search that understands typos and intent

Turn “warm waterproof jacket under $150” into the right products, instantly.

  • Understands full sentences
  • Typo tolerance trained on your catalogue
  • Filters, sorting and a full results page

Free plan · from $19/month

View app →

FAQ

AI Customer Support — questions.

Still unsure? Ask us directly — one human reply, no sales sequence.

Ask a question →Full FAQ →
Will the AI make things up?

It answers only from sources you approve — policies, help articles, order data — and cites them. When it cannot find an answer it drafts a reply for a human instead of guessing.

Which help desks do you integrate with?

Gorgias, Zendesk, Freshdesk, HubSpot Service, shared Gmail or Outlook inboxes, Tawk.to chat and WhatsApp Business. Others through their API.

Can we start with drafts only?

Yes, and most clients do. Everything is drafted for approval first; auto-send is switched on per category once the quality report shows it is safe.

How does it handle refunds and complaints?

Anything involving money, legal language or an upset customer is routed to a person with the context already gathered — the AI never resolves those alone.

Related services

Often combined with this.

AI Agents

Agents that act inside your tools — triaging, drafting, updating, escalating — within guardrails you set.

Explore

Voice & Calling AI

Inbound and outbound calls answered, qualified, booked and logged to your CRM.

Explore

AI Automation

Replace manual work with AI pipelines that run inside the tools you already use.

Explore

Shopify Automation

Orders, inventory, content and customer flows automated with Shopify Flow, n8n and custom apps.

Explore

See what it would answer on your last 100 tickets.

Share an export and we will show you which tickets it would have resolved, drafted or escalated — before you spend anything.

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