Narrow agents are reliable agents
The agents that work in production have one job, a short list of tools and clear rules about what needs approval. A support-triage agent that classifies, looks up the order and drafts a reply will run for months without incident. A general “do anything” assistant will not. We design the job first and the model second.
Guardrails are part of the build
Each agent ships with scoped credentials (it can read orders but not refund them, for example), rate limits, a confidence threshold for escalation and an audit log. The approval flow lives where your team already works — Slack, WhatsApp, email or the CRM itself.
Evaluation before and after launch
We assemble a set of real cases from your history and score the agent’s output against what a good human did. That set becomes the regression test for every prompt or model change, so improvements never quietly break something that worked.